FAQ

Below are answers to some of the most frequently asked questions from our customers.

About reservations and accommodation

What is the difference between Korokan and Yugetsu Sanso?

Yugetsu Sanso is a traditional Japanese inn with a traditional sukiya-style building, full of charm. Korokan is a modern building style inn. Meals are served buffet-style at Yugetsu Sanso, making it popular with families and young couples. Korokan offers kaiseki cuisine in-room dining for both dinner and breakfast, which is rare these days, and is popular mainly with senior guests. The two buildings are connected, so you can enjoy bathing in the hot springs just within the buildings.

Can I smoke?

All rooms and the entire building are non-smoking.
If you wish to smoke, please use the smoking area within the building.

I would like a room with a good view.

All rooms at Korokan (except for single rooms) have a great view.

There are elderly people and people with mobility issues in our group; will that be a problem?

If you let us know in advance, we will do our best to accommodate your request, such as reserving a room near the elevator.We also have Western-style rooms available for guests who use wheelchairs.In addition, our restaurant "Yumiharizuki" has table seats that are wheelchair accessible.

*There are no steps at the entrance to the Western-style rooms, so you can enter in a wheelchair, but there is a step of about 20 cm at the bathroom and toilet. Thank you for your understanding.
*If you would like a high chair, please feel free to let us know.

Do you have a room with a bed?

Korokan has Western-style rooms.
(5 single rooms, 4 twin rooms, 2 semi-suite rooms, 1 suite room, 1 royal suite with open-air bath in the sky)
*There are no extra beds available, so the maximum occupancy for Western-style rooms is 2 adults.
*Children can stay with you only if they share a bed.

Do you have a wheelchair for rent?

Yes, we do have a limited number of them, so we would appreciate it if you could let us know in advance.

Are there any wheelchair accessible baths?

The private cypress bath is barrier-free, allowing wheelchair users to enter right up to the bathtub. (Reservations are required on a first-come, first-served basis. 40 minutes is 2,200 yen.)

Do you have humidifiers and air purifiers available for rental?

All rooms are equipped with a humidifier and air purifier.

Are there any rooms available for single guests?

Korokan has single rooms available.
*Please note that this room does not have a view.

What time can I call to make a reservation?

We accept reservations between 9:00 and 18:00.
For accommodation inquiries and reservations: 0570-052255

How many months in advance can I make a reservation online?

Reservations can be made 5 to 6 months in advance. Please note that prices and plans are subject to change at any time.

Can I bring my pet with me?

We sincerely apologize to all dog lovers, but we ask that you refrain from bringing your dog into the hotel. There are several pet hotels located about 20 minutes by car from the hotel. We would appreciate your use of these hotels. (Guide dogs excluded)

Pet shop "Inu no Ie"
Step Garden Fujiwaradai Building A, 2nd floor, 1-4 Fujiwaradai-cho, Kita-ku, Kobe, Hyogo Prefecture
営業時間:AM11:00~PM7:00
https://dognoie.com/store/view/3c1a15aa-0759-4e14-b4cb-5d251154e278/

Sakatani Animal Hospital Pet Hotel
1-8-25 Arino-Nakamachi, Kita-ku, Kobe City, Hyogo Prefecture
Business hours: 9:00 AM - 6:00 PM, open every day
Reservation required. Parking available. Pet hotel managed by a veterinary hospital.
https://sakatani-ah.com/

Regarding use by children

Please tell me about the child rates.

[For children under 12 years old eating adult meals]
70% of the adult rate... Meals and bedding (yukata and futon) are provided.

[For children under 12 years old ordering children's meals]
50% of the adult rate... Meals and bedding (yukata and futon) are provided.

[KouRyokan]
A separate facility usage fee of 3,850 yen will be charged. ... For children aged 3 to 5 who do not require meals or bedding (yukata, futons),
*Children under 2 years old are free
(Meals and bedding are not provided)

[Yugetsu Sanso]
A separate facility usage fee of 5,500 yen will be charged. ... For children aged 3 to 5 who do not require meals or bedding (yukata, futons),
*Children under 2 years old are free of charge (meals and bedding are not provided)
*If the meal is a buffet, children under 2 years old are welcome to help themselves.

Please tell me about "adult meals" and "children's meals."

[If the meal is kaiseki cuisine]
Meal equivalent to adult meals: Kaiseki cuisine for adults (approximately 12 dishes) minus 2-3 dishes such as an aperitif and hassun.
Children's meal: Children's lunch-style bento box (hamburger steak, crab cream croquette, fried shrimp, Kobe beef kuwayaki, sashimi, chawanmushi, etc.)

[If the meal is a buffet]
Meal equivalent to adult meals: 1 main dish (bamboo steamed dish or sashimi) + buffet
Children's meals … Buffet only

Do you have a children's menu?

For children's dinners, we offer a children's lunch-style bento box (4,400 yen) (including hamburger steak, crab cream croquette, fried shrimp, wagyu beef kuwayaki, sashimi, chawanmushi, etc.), a children's udon noodle set (1,320 yen), and omurice (1,100 yen). Breakfast is available for 2,200 yen. Please feel free to contact us if you have any requests.

Can you warm up some baby food for me?

Yes, if you would like to do so, please feel free to ask a member of staff nearby.

Can I bring my children into the bath?

Children under 7 years old are welcome to use the public baths, regardless of gender. Baby cribs are available in the women's large public baths "Kame no Yu" at Yuzuki Sanso and "Ginpa no Yu" at Korokan. We also have private baths available for your family to enjoy a relaxing soak. (Click here for frequently asked questions about private baths.)

About fees

Is there a bathing tax?

Guests staying at the hotel: A separate bathing tax of 150 yen will be charged for adults and 150 yen for children (7-12 years old).
Day-trippers: A separate bathing tax of 75 yen for adults and 75 yen for children (ages 7-12) will be charged.

When does the cancellation fee start?

Please refer to the table below for cancellation fees.

Cancellation fee

*Please scroll sideways to check.

Cancellation fee Starting from the day before your stay, The day before your stay No contact or no-show on the day
30-15 days ago 14-9 days ago Until 8 days prior, 7-3 days ago Until 2 days prior,
Number of applicants
1 to 14 people
Free Free Free 30 % 50 % 50 % 100 %
Number of applicants
15 to 30 people
Free Free Free 30 % 50 % 50 % 100 %
Number of applicants
31 to 100 people
Free 10 % 10 % 30 % 50 % 50 % 100 %
Number of applicants
101 name ~
10 % 15 % 15 % 30 % 50 % 50 % 100 %

* Each accommodation plan may have a different cancellation policy. Please check the plan details page for details.
*This indicates the cancellation fee rate applied to the basic accommodation fee (including service charges, excluding taxes).
*In the case of consecutive nights, the first night will be used as the basis.

Check-in and check-out

What time is check-in and check-out?

Check-in: 15:00-19:00
Check out 12:00
*This may be set separately for each accommodation plan.
For more details, please check the plan details page.

Can I come early and have my luggage and car stored?

Yes, you can. You will be guided to your room after 15:00 PM, but until then please feel free to relax in the lobby or enjoy a stroll around the area.
Generally, we accept car drop-offs at Korokan from 14:00 PM. *This may vary depending on the congestion on the day, so please contact us if you wish to drop off your car.

About payment

Are electronic money and credit card payments accepted?

Both are possible.

[About credit card payment]
We accept various credit cards.
(VISA, Mastercard, JCB, American Express, Diner's Club, UnionPay, UC, DC, NICOS, debit cards, etc.)
*Please note that payment can only be made in one lump sum.

[Regarding electronic money payments]
You can use "PayPay", "iD", "Alipay", and "AUPAY".
Please contact us regarding other electronic payment methods.

Can I pay the accommodation fee in advance?

Yes, it is possible. Please transfer the money to the account below.

Kinki Industrial Credit Union Kobe Branch Regular Savings Account No. 3048149 TKB (Ka
*When making a bank transfer, please be sure to let us know in advance by email or phone the date of your stay, the name of the person making the transfer, the account holder's name, the amount, and the date of the transfer.

Can I use a JTB gift card at checkout?

Gift cards with "NICE GIFT" or "NICE STAY" written on them are accepted.

When paying, can you please keep the price from my companions?

Yes, it is possible. If you wish to do so, please let our staff know in advance.

Access and transportation

Is there a free shuttle bus?

Yes, we do. If you call us when you arrive at the nearest station, Arima Onsen Station, or Arima Onsen Bus Stop, we will pick you up in a minibus at any time.

For guests staying at Korokan: (078-903-5503)
*We accept pick-up and drop-off requests at any time between 8:00 and 19:00. Please note that we may not be able to accommodate requests outside of these times depending on the situation on the day.
*We will pick you up in about 5 to 10 minutes. Please note that it may take a little longer to pick you up during busy times.

How long does it take to walk from the nearest station or bus stop?

It is about a 10 to 15 minute walk.

Is there a parking lot?

Yes, we can store your luggage for free for our guests.
Our hotel has approximately 30 parking spaces (we generally accept one car per room).
Parking is available without reservation.

Could you please tell me the route on the highway?

Please refer toAccess pageIf you are using a car navigation system, please enter the following phone number when coming.
For visitors to Korokan: 078-903-2255
For guests visiting Yugetsu Sanso: 078-904-0366

Is it more convenient to get from Sannomiya (or Osaka) to Arima Onsen by train or bus?

If you take the train, you will need to change trains a few times, but the journey time is stable at around 40 minutes and the fare is cheap.

Buses are very convenient as there are no transfers, but arrival times may vary depending on road conditions. Bus fares are also several hundred yen more expensive than trains. There are three bus companies that operate between Sannomiya and Arima Onsen: Hankyu Bus, Shinki Bus, and JR Bus. For details on timetables and other details, please contact the respective bus companies.

Also, on our websiteAccess pagePlease also take a look at this.

How do I get there from the airport?

You will need to travel from the airport to Osaka or Sannomiya.
[From Kobe Airport] Approximately 18 minutes from Port Liner "Kobe Airport" station to "Sannomiya" station
[Kansai International Airport] Approximately 40 minutes to 1 hour 20 minutes by train or bus to Osaka or Sannomiya
[Osaka (Itami) Airport] Approximately 40 minutes by train or bus to Osaka

About hot springs

How many baths are there?

Korokan
First floor large baths "Kinpa no Yu" and "Ginpa no Yu"
Private baths on the second floor: "Cave Bath," "Hinoki Bath," and "Wine Bath" (additional charge applies)
Yugetsu Sanso
Large public baths on the first floor: "Tsuru no Yu" and "Kame no Yu"
Open-air hot spring baths with free-flowing natural spring water: "Afuku no Yu" and "Tamahoko no Yu"
There are a total of nine hot springs, and you can enjoy bathing in them within the hotel.

Are yukata, towels, and amenities provided?

Yukata (Japanese-style robes), loungewear, and the following amenities are available in the lobby on the 3rd floor of the Korokan building.
Toothbrush, hairbrush, razor, shower cap, cotton (with cotton swabs and hair ties)
Bath towels and body towels are provided in the guest rooms. If you require additional towels, please inquire at the front desk.

What time does the hot spring open until?

The opening hours of each bath are as follows:
Please note that morning cleaning times vary for each bath.

[KouRyokan] 1st floor large bath "Kinpa no Yu" and "Ginpa no Yu": 6:00-8:00 / 9:00-24:00
[Yugetsu Sanso] Large public baths on the first floor: "Tsuru no Yu" and "Kame no Yu": 6:00 AM - 9:00 AM / 15:00 AM - 12:00 AM
[Open-air baths with natural hot spring water] "Afuku no Yu" and "Tamahoko no Yu": 6:00 AM - 9:00 AM / 3:00 PM - 12:00 AM (Saturdays, Sundays, and holidays: 12:00 PM -)

Is the bath in the room a hot spring?

We are sorry, but the bath in your room is not a hot spring.
Only the "Royal Suite with Open-Air Bath in the Sky" and the "Guest Room with Open-Air Bath with a Spectacular View" at Korokan have private open-air baths, and these baths use radon spring water.

I am pregnant. Is it okay for me to take a bath?

There have been no cases where the hot spring ingredients have had any effect on the bodies of pregnant women.
However, if your doctor has given you any instructions regarding bathing, please be sure to follow them.
The waters of Arima Onsen are known as "fertility waters" and are good for gynecological diseases and sensitivity to cold.

*The floor in the bath area is more slippery than a bathroom at home, so please be careful.

About private baths

Is there an extra charge for the private bath?

An additional 4,400 yen (tax included) will be charged per use (40 minutes).

Do I need to make a reservation to use the private bath?

Our private baths are available on a first-come, first-served basis, so we recommend making your reservation early.
Reservations can be made by phone or email.

Please tell me the hours and types of private baths.

You can choose a time between [3:30 PM, 4:30 PM, 5:30 PM, 6:30 PM, 7:30 PM, 8:30 PM, 9:30 PM, and 10:30 PM]. There are three types available: [Cave, Cypress, and Wine].

Is the private bath an open-air bath?

We are sorry, but our private baths are not open-air baths. Only the cave bath is a semi-open-air bath, where you can enjoy the refreshing air.

Is it okay for children to take a wine bath?

No problem. The wine bath uses alcohol-free bath additives. Please enjoy the mellow aroma together with your children.

Meals

I have a food allergy, can you remove it?

If you let us know in advance the number of guests with allergies, we will be able to change the ingredients to other options at the discretion of the kitchen.If any of the following ingredients apply to your meal, we would appreciate it if you could also answer the following questions.

[Meat]
Do you want to eliminate all meat, including beef, chicken, and pork?
Is there any problem if I use it in soup stock?
[Crustaceans]
Do you also want to remove shrimp, crab, squid, octopus and shellfish?
Is there any problem if I use it in soup stock?
[Raw fish]
Do you also want to remove shrimp, crab, squid, octopus and shellfish?
[Fish eggs]
Is raw fish okay?
[Seafood in general]
Do you also want to remove seaweed?
【cheese】
Do you also want to eliminate other dairy products?
【egg】
Is there any problem if I use it as a binder?

* Regarding allergies
At our hotel, we cook using the same cooking utensils in the same kitchen as other menu items. Therefore, although we thoroughly clean the food, there is a possibility that trace amounts of allergens may be mixed in. While it is possible to avoid using certain ingredients, it is not possible to completely remove even the smallest amounts of ingredients that may be attached to pots and other cooking utensils. Please note that the dishes we serve are not completely allergy-friendly.

Can a group dine together?

Yes, it is possible. Please inform our staff when making your reservation.
If you dine at the buffet restaurant "Tsuki no Za" or the Kappo restaurant "Yumiharizuki", we will reserve the same seat for you. If you dine in your room, your meal will be served in your room (or the banquet hall).

*For parties of 8 or more, meals will be served in the banquet hall.

I'm a small eater, so I'd like the portion to be smaller...

Regarding the portion sizes of your meals, we will adjust them to the extent possible if you consult with us in advance.
If you would like to request this service, please let us know when you make your reservation or in advance. (We would appreciate it if you could let us know at least one week before your stay.)
Please note that the contents will be left to the discretion of the kitchen staff.

Please tell me the times for dinner and breakfast.

[Dinner]
For Kaiseki cuisine: 17:30pm - 19:30pm
*As this is a kaiseki course meal, it will take approximately two hours.

For buffet: 17:30 PM to 21:00 PM (last entry: 19:30 PM)
[Breakfast]
7 when 30 worth ~ 9 when 00 minutes
*Depending on the situation on the day.

I'm planning to leave early, so could you prepare rice balls, sandwiches, etc.?

We do not use any preservatives or additives in our food. Therefore, from the standpoint of food hygiene, we are unable to provide food for take-out. Thank you for your understanding.
*If you wish, we can provide you with pre-purchased snacks upon departure.

Can I bring in drinks?

We do not allow outside cakes or meals. A separate corkage fee applies for beverages. Please contact us for details.

Can I take away cakes and meals?

We do not use any preservatives or additives in our food. Therefore, from the standpoint of food hygiene, we ask that you refrain from taking food home. Thank you for your understanding.

About day trips

Can I just use the bath?

We sincerely apologize, but we do not accept guests who wish to use the facility solely for bathing.
It is possible to use it as a set with a meal or just for the meal.

Do you have regular holidays?

The Korokan Japanese restaurant "Yumiharizuki" is open for lunch only on Saturdays, Sundays, and public holidays. The entire building is also closed on irregular days. Please contact our staff for further details.

Other Information

I'm traveling for a celebration, are there any special offers?

Yes. Please refer to " this page " and consult with our staff.

I would like to send my luggage in advance. Is this possible?

It is possible.

Zip code:651-1401
318 Arimacho, Kita-ku, Kobe City, Hyogo Prefecture
Please drop them off at the front desk of Korokan (or Yugetsu Sanso).

In that case, please specify the [date of stay] and [reservation name].
Please also let us know the expected arrival date and number of items in your package.

Is it possible to send luggage from the inn via courier service?
Yes, it is possible. Please feel free to ask our shop staff.